Telvana: AI Agents for Contact Centers
Telvana's AI agents answer calls, texts and website chats and run outbound call and SMS campaigns for contact centers and BPOs, on the phone system they already run. It is our own product, built by the team behind VantaSoft.
- Client
- Telvana
- Industry
- Contact Center AI
- Timeline
- 2025 to present
- Platforms
- Voice, SMS, Web chat
Who uses it
- Contact center teams
- BPOs
- Their callers and customers
The brief
What Telvana needed
Contact centers and BPOs have more routine calls, texts and chats than people to take them, and most AI products ask them to change the phone system they already run.
Telvana is our own product, built by the team behind VantaSoft: AI agents that work with the phone system a contact center already has, built and tested with each customer before they take a live call.
What we built
What we built for Telvana
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Voice agents
Inbound and outbound AI voice agents that hold natural conversations and transfer the call to a person when one is needed.
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SMS and web chat
Agents that reply to texts and website chats.
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Outbound campaigns
Outbound call and SMS campaigns.
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Works with your phone system
Point an IVR option, a forwarding rule or a Telvana number at an agent. No new carrier, SIP project or migration.
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Workspaces and reporting
A separate workspace for each team or client program, with its own agents, numbers and reporting, under one account.
-
API, webhooks and MCP
Trigger calls through the API, get every result by webhook, and review conversations or place calls from Claude or ChatGPT through Telvana's MCP server.
Results
What it changed
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Live in days
Our team builds each agent from the customer's scripts and rules and tests it on their call types, with no change to their phone system.
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Built for BPOs
Workspaces per client program let an outsourcer run several clients' calling programs from one account.
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AI that fits the stack
The API, webhooks and MCP server let contact centers drive Telvana from their own systems and from AI assistants.
Where it stands In production with contact centers and BPOs.
Stack
- Pipecat
- Claude
- Deepgram
- Twilio
- Telnyx
- Next.js
- Prisma
- AWS
What we did
- Product Development
- Voice AI
- LLM Integration
You run the business.We run the tech.
A long-term partner, not a one-off project. The IP is always yours. It starts with a conversation.